Technical Support Specialist

Job Description Job Description We are offering a remote contract employment opportunity for a Technical Support Specialist. This role operates within the tech industry, providing IT support and customer service. Must be bilingual in English and French to be considered for this role Responsibilities: • Provide product support for various technologies including proprietary in house software. • Troubleshoot and resolve technical issues related to computer hardware and Dell Technologies. • Communicate effectively with customers to understand their technical needs and provide appropriate solutions. • Utilize Active Directory and Backup Technologies to ensure the security and accessibility of customer data. • Stay updated on the latest 'About Time' software updates and use this knowledge to assist customers. • Monitor customer accounts and respond promptly to any technical inquiries or issues. Must be bilingual in English and French to be considered for this role • Profound knowledge of Computer Hardware • Experience with Dell Technologies • Proficiency in using About Time software • Expertise in Active Directory • Excellent Communication skills

Location: Wappingers Falls, NY, US

Posted Date: 4/19/2025