SocialPilot - Product Manager - Strategy & Roadmap

Job Description : Key Responsibilities : Product Development & Strategy : - Define and drive the product vision, strategy, and roadmap for insurance products, ensuring alignment with business goals and customer needs. - Utilize market insights, customer feedback, and data analytics to identify new opportunities and refine product strategies. - Develop innovative product solutions, addressing market gaps and differentiating offerings from competitors. - Incorporate emerging technologies (e., AI, machine learning) to enhance insurance products, improve underwriting, claims processing, and customer engagement. - Establish KPIs to measure product success and ensure continuous improvement. Market Analysis & Research : - Conduct comprehensive market research and competitive analysis to stay ahead of market trends, customer preferences, and regulatory changes. - Evaluate customer feedback, claims data, and industry shifts to develop differentiated products that meet market demand. - Monitor and interpret regulatory changes (e., GDPR, HIPAA) and ensure product compliance with industry standards. - Identify opportunities for product diversification and innovation, ensuring competitive edge. Cross-Functional Collaboration : - Collaborate with sales, marketing, and operations teams to develop effective go-to-market strategies, product pricing, and positioning. - Work closely with technology and underwriting teams to develop and refine digital tools (e., self-service portals, mobile apps) to enhance customer experience and operational efficiency. - Ensure close coordination with legal and compliance teams to meet all regulatory and contractual requirements, minimizing risk. Product Optimization : - Monitor the performance of products post-launch, track key performance indicators (KPIs), and analyze customer satisfaction, claims data, and retention metrics. - Use data-driven insights to refine pricing models, underwriting processes, and claims management strategies. - Continuously optimize the product offering based on feedback, usage patterns, and performance to ensure maximum customer satisfaction and profitability. Customer Experience & Innovation : - Identify opportunities to enhance customer engagement through digital channels, innovative technology solutions, and seamless user experiences. - Drive innovation to meet evolving customer expectations, focusing on simplicity, accessibility, and efficiency in products and services. - Leverage digital tools and customer behavior analytics to continuously improve customer journey mapping and touchpoints. Product Lifecycle Management : - Lead the entire product lifecycle, ensuring timely product releases, updates, and retirements while maintaining competitiveness in the market. - Manage product documentation, including features, pricing models, customer feedback, and regulatory compliance for internal and audit purposes. - Conduct post-launch analysis and manage enhancements or necessary product adjustments to maintain market relevance. Qualifications & Skills : Education : - Bachelor's degree in Business Administration, Finance, Insurance, or related field. - MBA or relevant certifications preferred. Experience : - 5 years of experience as a Product Manager within the insurance industry, particularly in managing portfolios across multiple lines (e., life, health, auto, property). - Proven experience in product development, market analysis, and managing insurance products. - Strong background in digital product development and use of technology to improve product offerings. Technical Skills : - Familiarity with insurance product management software and platforms (e.Guidewire, Duck Creek, Majesco, Salesforce). - Expertise in pricing models, risk underwriting, and claims management systems. - Proficiency in data analytics tools (e., Excel, Tableau, Power BI, Google Analytics) for reporting and insights to optimize product strategy. - Experience with digital product design principles (UI/UX) and customer-facing applications (websites, mobile apps). - Knowledge of industry-specific regulations (e., GDPR, HIPAA, Solvency II, NAIC regulations) and ability to ensure products meet compliance requirements. Communication & Leadership : - Strong verbal and written communication skills with the ability to convey complex product information to both technical and non-technical stakeholders. - Experience leading cross-functional teams and driving product development initiatives. - Capable of influencing stakeholders, making data-driven decisions, and handling challenging negotiations. Analytical & Problem-Solving Skills : - Strong analytical skills with the ability to identify key trends, opportunities, and challenges in product performance. - Demonstrated ability to solve complex problems and develop creative solutions to meet business objectives. - Ability to interpret data and make actionable recommendations to improve product offerings. Desired Traits : - Results-oriented with a customer-first mindset. - Strong organizational skills, with attention to detail and effective time management. - Ability to thrive in a fast-paced, dynamic environment. - Passion for driving innovation in the insurance industry through technology and customer-centric solutions (ref:hirist.tech)

Location: ahmedabad, IN

Posted Date: 4/20/2025