Senior ServiceNow Presales Consultant - ITSM/ITOM/CSM

Job Description : As a Senior ServiceNow Presales Consultant, you will be responsible for providing expert technical guidance and strategic insights throughout the sales lifecycle. You will collaborate closely with sales teams to understand customer needs, conduct impactful product demonstrations, and develop tailored ServiceNow solutions that address their specific business challenges. Your ability to articulate the value proposition of ServiceNow and your deep understanding of its capabilities will be crucial in securing new business and driving revenue growth. Responsibilities : - Conduct in-depth discovery sessions with potential clients to understand their business challenges, technical requirements, and strategic objectives. - Develop and deliver compelling presentations and demonstrations of ServiceNow solutions, showcasing the platform's capabilities and value proposition. - Act as a trusted advisor to clients, providing expert guidance on how ServiceNow can address their specific needs. - Design and architect customized ServiceNow solutions, including integrations, customizations, and workflows, to meet client requirements. - Develop detailed proposals, statements of work (SOWs), and technical specifications that outline the proposed solutions. - Collaborate with delivery teams to ensure seamless handoff and successful implementation of solutions. - Provide technical expertise and support to the sales team throughout the sales cycle. - Develop and deliver training materials and presentations to enhance the sales team's understanding of ServiceNow solutions. - Contribute to the development of sales tools and resources, such as demos, presentations, and case studies. - Stay up-to-date with the latest ServiceNow features, releases, and industry trends. - Conduct competitive analysis to identify opportunities and develop effective sales strategies. - Provide feedback to product development teams based on client requirements and market trends. - Build and maintain strong relationships with clients, partners, and internal stakeholders. - Act as a client advocate, ensuring their needs are met and their expectations are exceeded. - Contribute to the development of long-term client relationships and repeat business. Must-Have Skills & Experience : - 10 years of experience in ServiceNow presales or a related technical sales role. - Deep hands-on expertise with the ServiceNow platform, including extensive experience with multiple modules (e.g., ITSM, ITOM, CSM, HRSD, etc.). - Proven ability to design and present complex ServiceNow solutions to C-level executives and technical audiences. - Strong understanding of ServiceNow architecture, integrations, and customization capabilities. - Excellent communication, presentation, and interpersonal skills. - Strong analytical, problem-solving, and strategic thinking skills. - Ability to work independently and collaboratively in a fast-paced environment (ref:hirist.tech)

Location: chennai, IN

Posted Date: 4/20/2025