Vikgol - DevOps Engineer - Production Support

Company Description : Vikgol provides on-demand software development services and offers access to top-tier teams of developers, designers, and product managers. The company streamlines the software development process with automation, resulting in higher efficiency and reliability. Vikgol specializes in Digital Transformation & Product Engineering, Mobility, Cloud & DevOps, Blockchain Development, and Data & Analytics services. Role Description : This is a full-time on-site role based in Bengaluru for a DevOps Engineer at Vikgol. The Technical Support Engineer will provide a highly effective, proactive, and responsive applications support service to all queries and issues, ensuring that the applications/systems operate efficiently, reliably, and to agreed SLAs and KP You shall be responsible for application availability, performance tuning, 1st and 2nd level support, and root cause analysis. Responsibilities : - Production support at a product/service company - Deep understanding of the challenges encountered in providing a support service across multiple time zones and the ability to resolve and mitigate such challenges - Experience in service delivery and/or L2/L3 Support management with a proven track record of delivering a first-class customer-focused support service - Experience in working and supporting applications hosted on Microsoft Azure or any other cloud infrastructure - Experience in supporting mission-critical web applications with high business transactions and a large volume of users - Ask customers targeted questions to quickly understand the root of the problem - Diagnose and troubleshoot technical issues, including account setup and network configuration - Comfortable working in a roster schedule and being flexible in terms of working hours - Support needs to be provided via email, WhatsApp, and other communication channels - Daily reconciliation of pending transactions. - Accountability of their task from end to end - Document technical knowledge in the form of notes and manuals Experience : - 4 experience in production support/application support at a product/service company - Must have experience in any scripting language like Python etc. - Excellent in SQL queries and understanding of database (MySQL) - Knowledge of the challenges encountered in providing a support service across multiple time zones - Strong background in service delivery and/or L2/L3 support management - Experience in working and supporting applications hosted on Microsoft Azure or any other cloud infrastructure - Experience in supporting mission-critical web applications with high business transactions and a large volume of users - Experience working on tools like Jira, Zoho, etc., having a working knowledge of ticketing tool - Comfortable working in a roster schedule and being flexible in terms of working hours Competencies and skills : To be successful in this role, you'll need to have the following competencies and skills : - Bash Scripting or Python - MySQL - Proficiency in Unix/Linux - Tools : Jira/Zoho, Nagios, Git, putty, telnet etc. - Excellent troubleshooting and problem-solving skills - Excellent verbal and written communication skills Good to have : - Basic knowledge of Java - NoSQL database like MongoDB - Knowledge of cloud like AWS or Google Location : Gurugram | Notice Period : Immediate (ref:hirist.tech)

Location: in, IN

Posted Date: 4/20/2025