Refunder operator Tax free shopping (seasonal job) Fiumicino Airport

Nature and aim of the position Refund Global Blue Tax Free Forms at a Global Blue Refund Point. Main duties and responsibilities · Verify and refund Global Blue Tax Free Forms · Ensure a satisfactory experience for our customers · Prevent refunding mistakes and fraud · Prepare reports as needed · Observe Global Blue policies, guidelines and procedures · The position may be part of a Downtown Cash Refund Office Specific skills and knowledge Must be fluent in English. Must be fluent in Italian. Other helpful languages in order of relevance: Chinese, Koreano Must be dedicated to service and customer satisfaction Must be experienced in using office software Must be trustworthy to handle large amounts of cash Must have a clean criminal record Must be able to handle stress Must be nimble but thorough Must be a good team player Must be flexible in terms of working hours Previous working experience is a plus Non-resident in the last 5 years in non-EU countries (airport fulfilment). Main KPIs Number of refunded transactions Refunding mistake ratio Background and Education Helpful: a commercial background Helpful: experience in face to face customer contact Helpful: experience in managing tills Helpful: airport experience Helpful: customer service experience

Location: it, IT

Posted Date: 4/20/2025