Help Desk Support Technician

At UNOX, our Helpdesk & Infrastructure team plays a vital role in ensuring smooth IT operations across our Office and Manufacturing environments. We support employees by resolving technical issues, improving workplace efficiency, and driving innovation through new technologies. We are looking for an IT Helpdesk Support Specialist who is proactive, problem-solving, and eager to contribute to a well-functioning IT infrastructure. If you enjoy helping others, optimising systems, and working with technology, this role could be the right fit for you. Responsibilities: Provide technical support to employees, diagnosing and resolving hardware and software issues Configure, maintain, and optimise IT devices (PCs, smartphones, printers, etc.) Identify and prevent recurring issues by analysing root causes Participate in technology improvement projects to enhance workplace efficiency Monitor software licences and ensure compliance Liaise with external IT partners when required Document and share best practices within the IT team What We Are Looking For: Strong analytical, troubleshooting and problem-solving skills A collaborative mindset and a proactive approach to work Curiosity and a willingness to explore and apply new technologies Experience providing both in-person and remote IT support Ability to prioritise tasks and work efficiently in a fast-paced environment Skills & Qualifications: Effective communication in Italian and English (spoken and written) Knowledge of networking fundamentals (switching, routing, VLANs, inter-VLANs) Understanding of PC and laptop hardware components Familiarity with Microsoft Active Directory is an advantage Why Unox? Continuous innovation : Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects. Young and positive work environment : We have been certified by the Great Place To Work Institute as one of the 100 best companies in Europe. Our work environment stimulates collaboration and values the ideas of all our employees. We regularly organize company events to network and team building with colleagues. Professional growth: Unox invests in the development of its employees through continuous training programs, individual coaching and career opportunities, ensuring constant personal and professional growth. Work-life balance: We offer a Wellbeing program full of benefits and flexible policies that facilitate the work-life balance and well-being of our employees. The position is open to candidates of all genders and gender identities, in compliance with current legislation on equal opportunities. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Industrial Machinery Manufacturing J-18808-Ljbffr

Location: padova, IT

Posted Date: 4/20/2025