Project Manager Cloud Support Operations

Project Manager (Cloud Support Operations) Responsibilities: Lead and coordinate a technical support operations team providing L1/L2 support for cloud-based platforms built on Google Cloud Platform (GCP) Oversee support processes and ensure adherence to SLAs and KPIs, focusing on continuous service improvement Manage support operations in High-Performance Computing (HPC) environments, including monitoring of job schedulers, cluster performance, and resource allocation Collaborate with cross-functional technical teams to address and resolve incidents related to computational pipelines, scientific workloads, and data-intensive applications Analyze support metrics to identify performance trends and operational bottlenecks, implementing effective improvements Ensure efficient use of ticketing systems and documentation of issues, resolutions, and processes Coordinate efforts across multiple time zones, maintaining consistent communication and operational flow Serve as the main point of contact for stakeholders, ensuring expectations are managed and updates are clearly communicated Contribute to the strategic direction of support operations by identifying areas for optimization and automation Foster a culture of ownership, collaboration, and continuous learning within the support team Requirements: 3 years of experience in technical support or project management (preferably with GCP environments but others clouds are also acceptable) Understanding of Google Cloud services including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, and GCS Familiarity with HPC concepts including job schedulers (e.g., Slurm, LSF ), parallel computing frameworks, and compute cluster architectures Knowledge of HPC workload management , resource allocation, and performance optimization techniques Experience supporting scientific computing environments, computational pipelines, or simulation workloads Proven experience managing support teams and implementing support processes Strong analytical skills with an ability to interpret support metrics and implement improvements Excellent communication and stakeholder management abilities Experience working with ticketing systems and support workflows Demonstrated leadership in coordinating technical teams across multiple time zones Self-motivated with excellent problem-solving abilities English level: B2, C1 Nice to have: Project Management certification (PMP, PRINCE2, or equivalent) or equivalent experience Cloud certification (Google Cloud, AWS, or Azure) or equivalent experience Experience with HPC in cloud environments, particularly GCP's HPC offerings Understanding of containerized HPC workloads and orchestration Knowledge of scientific computing software stacks and libraries commonly used in HPC Experience implementing or managing ITIL or similar service management frameworks Background in data science, machine learning, or high-performance computing Previous experience in pharmaceutical or life sciences industries Knowledge of ServiceNow administration and workflow configuration Experience with continuous improvement methodologies (Lean, Six Sigma) or on-the-job experience Understanding of infrastructure as code and automation principles for HPC environments Offer: Private medical care Co-financing for the sports card Constant support of dedicated consultant Employee referral program

Location: Kraków, PL

Posted Date: 4/20/2025